Good Evening Welcome to The Ridge Medical Practice…

We are aware that from time to time your calls can be disconnected from our system whilst you are either waiting to speak to, or already speaking to, our reception team.  We appreciate how frustrating this will be for you if it happens and would like to reassure you that we have had our telephone engineers thoroughly update and investigate our system and satisfy us that there are no faults to be found. 

We have been made aware that many telephone providers and handsets have automatic settings in place to disconnect calls after varying periods of time and that the connections used particularly during many mobile telephone calls, sometimes fluctuate and cause disruption, especially if the handset is moved around spaces during the call.  If you find this happens to you often, we do recommend that you check your handset settings and software updates are all OK and possibly check with your telephone provider for any other potential faults. 

Please be assured that if you are disconnected whilst speaking to a member of our team and we have already confirmed your identity, we will always call you back within a few minutes

Please be aware we have monthly staff training afternoons on alternate Thursdays and Wednesdays. You will still be able to access urgent care on these dates by calling 03451294402.  If you have an appointment already booked at one of our sites please do still attend they will be a receptionist present to assist you. The receptionist on desk will not be able to book an appointments for you. To find out when our future training afternoons will be please Click here