Further Information

Lloyds Pharmacy

Privacy Notice for Patient Electronic Record Sharing (eDSM)

We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read this privacy notice (‘Privacy Notice’) carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

Contents

Introduction
The information we hold about you
Why do we [and other organisations] need access to your personal data?
What do we mean by ‘Direct Care’?
How we share your personal data [our practice default]
Your choice
Available audits
Legal basis for holding and processing personal data
Contact details for our data protection officer
Data retention periods
Data subject rights
Further Information

Introduction

This document is to explain to you the types of personal data we hold about you and how we may use this information for the benefit of your health and wellbeing. The document advises you on how we allow [or do not allow] your electronic health record to be made available to other organisations, across a variety of healthcare settings. This is subject to your permission, being made on the computer system SystmOne. It informs you of your options should you wish to take further control of your SystmOne record. The information should be carefully considered and any concerns you have about the data we hold, and how we use it, should be raised with us.

The information we hold about you

As your registered GP practice we hold your electronic health record. This contains sensitive information about you, your health and your wellbeing. The following list provides an example of the type of information (both past and present) that can be held within your record:

Demographic and contact details (name, date of birth, address, telephone number, email address, gender, sex, religion, marital status etc.)
Appointments and consultations
Diagnoses (including physical disabilities and mental health conditions)
Medication, vaccinations, pathology results (e.g. blood tests) and allergies
Hospital correspondence and correspondence from other health and social care settings (including x-rays, discharge letters and referrals)
Relationships/next of kin

Why do we [and other organisations] need access to your personal data?

This information means we can provide you with high quality direct care in a safe and effective manner. Being able to see your detailed record allows for an overall picture of your health and wellbeing to be assessed. This then helps us to diagnose and prescribe appropriate courses of treatment to you. This means that the most safe and efficient care is provided to you. We do not want you to have to repeat your medical history and remember every detail, which may or may not be relevant, to every health professional involved in your care. Lack of access to your information may lead to misdiagnosis, inappropriate prescribing of medication or tests and/or ineffective treatment.

We recognise that you will benefit from other health providers that care for you (either currently or in the future) having access to your electronic health record. This is because they can then make fully informed decisions about the care you require. The reasons for access to the detailed record, mentioned above, apply across the health profession. A shared record ensures that care providers always have the most accurate, up to date information.

In a case where patient data is required for research purposes, we do not provide patient identifiable information. Any data we provide is anonymised or pseudonymised, unless you have given explicit consent.

Anonymised data, is data about you but from which you cannot be personally identified. Anonymised data is any personal data which has been processed so that all identifiers (such as name or NHS number) are removed, minimising the likelihood that the data will identify individuals.

Pseudonymised data is any personal data which has been processed so that all identifiers such as name, address, date of birth and NHS number is removed and replaced with a code which makes it anonymous to those who should not see your identifiable data, but would allow others such as those responsible for providing care to identify an individual.

Personal identifiable data, is data which relates to a living individual who:

can be identified either from that data; or
from that data in conjunction with other information within the possession of the data controller

What do we mean by ‘Direct Care’?

The term ‘Direct Care’ means a clinical health activity concerned with the prevention and investigation and treatment of illness. It includes supporting your ability to function and improve your participation in life and society. It also includes the assurance of safe and high quality care and treatment undertaken by one or more registered and regulated health professionals and their team with whom you have a legitimate relationship for your care purposes.

It does not include access to information for purposes such as insurance, advertising or marketing.

How we share your personal data [our practice default]

As your GP practice we have set the following practice settings for all our registered patients whose detailed electronic health record is in our possession and within the clinical computer system, SystmOne. However, we recognise that each of our patients have differing health care needs and you may wish to control yourself how your personal data is shared. This can be done via ‘Your Choice’ stated below.

Implied consent to make your record available to all organisations (without verification/security process) for direct care purposes

We assume that you are happy to share your detailed electronic health record to those that care for you. We therefore, make your record available to all NHS commissioned services using the clinical record computer system, SystmOne. This allows for anyone at these organisations who have the appropriate controls to retrieve your electronic record once you are registered for care. However, these individuals should only legitimately access your record to provide you with care services. They must also record your permission to view your record.

AND/OR

Explicit consent to make your record available to all organisations (without verification/security code process) for direct care purposes

We will obtain your explicit consent (permission) to share your detailed electronic health record to those that care for you. By providing your permission, we make your record available to all NHS commissioned services using the clinical record computer system, SystmOne. This allows for anyone at these organisations who have the appropriate controls to retrieve your electronic record, once you are registered for care. However, these individuals should only legitimately access your record to provide you with care services. They must also record your permission to view your record.

Your individual sharing preference will overwrite our organisation’s default sharing setting.

Example of services who might need to view your record

The types of organisation who could be involved in your direct care and therefore need access to your electronic record are:

All GP practices
Referral triage and Out of Hours call centres (services determining which organisations should care for you)
Child Health
Urgent Care (for example A&E, Minor Injury Units and Out of Hours services)
Palliative Care
Prisons and custody suites or offender health
Substance misuse service
All NHS hospitals – acute and community
Bradford Teaching Hospitals Foundation Trust
Bradford District Care Trust services
NHS Mental Health Services
Community pharmacies

The full list of organisations can be seen and updated in your patient online record.

To find out more about these types of organisations please go to the following webpage: http://www.tpp-uk.com/products/systmone/modules or talk to a member of your GP practice.

If at any point in the future you are not happy to share your electronic record in this way, please let us know as soon as possible.

Your choice

You may not agree with the health and social care organisations we have chosen to have access to your detailed electronic health record (the practice default). You can therefore control this yourself. Your choice will override our settings. You have the following options:

No organisations require you to provide a security code (Allowed List) – You can give your permission to allow all NHS commissioned services and local authorities providing health services, using the clinical record computer system, SystmOne, to access your record. This allows for any individual at these organisations (who have the appropriate access controls) to retrieve your electronic record, only after you are registered with them for care. These individuals should only legitimately access your record to provide you with care services and they should always request and gain your consent before doing so.

All organisations require you to provide a security code (Verification List) – You can require that all health organisations must ask you for a PIN number on your first visit to that service. This allows you to verify/confirm that each individual organisation should have access to your record, as they are legitimately involved in your care. You will require access to either a mobile phone or email account, as a PIN will be sent to you. Alternatively, you will need access to SystmOnline to accept or reject a share request sent to your account by the organisation wishing to view your record. Please contact your GP if you are not enabled for SystmOnline.

Custom lists – You can put together your own custom lists for access, adding organisations to each of 3 lists i.e. does not require a security code (allowed list), requires a security code (verification list) and cannot access (prohibited list). The functionality for each list will act as described above, but it is you who can determine the level of access, which applies to them. This should be done in conjunction with your GP to ensure you understand the full implications of your decisions.

Dissent/Refusal of your permission – You can refuse your permission for your record to become available to all NHS commissioned services and local authorities providing health services, using the clinical record computer system, SystmOne, which prevents us sharing your clinical record to any other organisation involved in your care. Please carefully consider the benefits of sharing your record before choosing this option.

Marking items as private – If you have had a consultation about a particularly sensitive matter, you can ask for this section of your record to be marked as private. That way, even if you consent for another service to see your record, that consultation will not be shown outside the organisation that recorded it.

You can make changes to the above* at any time by contacting us or by logging onto your SystmOnline account. (*you cannot add an organisation to the prohibited list yourself, you must speak with your GP first if you wish to do this.)

Available audits

Audits are useful for your understanding about the types of organisation and individual(s) who are viewing your record. They allow you to raise any concerns about potential illegitimate or unnecessary access of your personal data with the relevant person or organisation. The ability to audit record access is a significant benefit of electronic records over paper records as it allows for a visible trail to be available to you in the following ways:

Alerts – You can opt to receive an alert via SMS or email every time an individual at any health and social care organisation attempts to record your consent to view your record. This means that you can be confident that the appropriate people are viewing your record and you can raise concerns with any organisation where you feel this is not the case.

SystmOnline Record Audit – You can view which organisations have accessed your electronic health record within SystmOnline. Ability to access this audit in SystmOnline is controlled by your GP. Any concerns about access can be raised with the relevant organisation.

Record Sharing List – You can ask your GP practice to show you a list of all health and social care organisations currently caring for you and whether they have recorded your consent or dissent to view your record. If you disagree with the consent options recorded then you, or your GP, should contact those organisations and ask them to amend the setting.

Legal basis for holding and processing personal data

Necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member state law or a contract with a health professional. (Article 9(2)h of GDPR)

Processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of Union or Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject, in particular professional secrecy. (Article 9(2)i of GDPR)

Contact details for our data protection officer

Mr Nick Nurden Business Manager 01274 425625 ridge@bradford.nhs.uk

Data retention periods

The Data Protection Act 1998 (DPA) requires that we retain personal data no longer than is necessary for the purpose we obtained it for. Ensuring personal data is disposed of when no longer needed will reduce the risk that it will become inaccurate, out of date or irrelevant. The Act does not set out any specific minimum or maximum periods for retaining personal data. Instead, it says that personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

It means that we will need to:

review the length of time we keep personal data
consider the purpose or purposes we hold the information for in deciding whether (and for how long) to retain it
securely delete information that is no longer needed for this purpose or these purposes
update archive or securely delete information if it goes out of date.

Personal data will need to be retained for longer in some cases than in others. How long we retain different categories of personal data should be based on individual business needs. A judgement must be made about:

the current and future value of the information
the costs, risks and liabilities associated with retaining the information
the ease or difficulty of making sure it remains accurate and up to date.

The appropriate retention period is also surrounding circumstances, any legal or regulatory requirements or agreed industry practice. At the end of the retention period, or the life of a particular record, it should be reviewed and deleted, unless there is some special reason for keeping it.

Data subject rights

You (the patient) are the data subject in this context.

The Right to Data Portability

This allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. Some organisations in the UK already offer data portability through the ‘midata’ and similar initiatives which allow individuals to view access and use their personal consumption and transaction data in a way that is portable and safe. It enables consumers to take advantage of applications and services which can use this data to find them a better deal, or help them understand their spending habits.

Right of Erasure

The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data whether there is no compelling reason for its continued processing. GP practices and other healthcare providers are EXEMPT form this.

Right of Rectification

Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. If you have disclosed the personal data in question to third parties, you must inform them of the rectification where possible. You must also inform the individuals about the third parties to whom the data has been disclosed where appropriate.

Right of Access

Under the General Data Protection Regulation (GDPR), individuals will have the right to obtain: confirmation that their data is being processed; access to their personal data; and other supplementary information. These are similar to existing subject access rights under the DPA. The GDPR clarifies that the reason for allowing individuals to access their personal data is so that they are aware of and can verify the lawfulness of the processing.

Right to Restrict Processing

Under the DPA, individuals have a right to ‘block’ or suppress processing of personal data. The restriction of processing under the GDPR is similar. When processing is restricted, you are permitted to store the personal data, but not further process it. You can retain just enough information about the individual to ensure that the restriction is respected in future.

Right to be Informed

The right to be informed encompasses your obligation to provide ‘fair processing information’, typically through a privacy notice. It emphasises the need for transparency over how you use personal data.

Right to Object

Individuals have the right to object to: processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

Rights Related to Automated Decision Making and Profiling

The GDPR provides safeguards for individuals against the risk that a potentially damaging decision is taken without human intervention. These rights work in a similar way to existing rights under the DPA. Identify whether any of your processing operations constitute automated decision making and consider whether you need to update your procedures to deal with the requirements of the GDPR.

Further information is available from:

https://www.tpp-uk.com/

https://ico.org.uk/

https://digital.nhs.uk/